Customer care.

01 / ORDERING WITH US

How to order

Add your preferred styles, photos, sizes and quantities to your bag, then continue to the order inquiry page. Send the prepared message through WhatsApp or email. We will confirm the available items, sizing, shipping costs, any applicable taxes and the final total with you before payment.

Sending an inquiry does not place or pay for an order, and items are not reserved by adding them to your bag. We will agree on the order details and payment arrangements with you directly.

Sizes are shown using US labels. Fit can vary by style; please ask us to confirm the measurements and available sizes for your chosen item before ordering.

02 / DELIVERY

Shipping policy

We currently ship within the United States only.

Confirmed orders are processed within 5 business days. After dispatch, estimated delivery takes 8–10 business days. Processing time is separate from the delivery estimate; actual delivery may vary depending on the destination and carrier.

Estimated shipping is shown in your bag and at the order inquiry step: generally $15.50 for a small parcel, around $26 for standard outerwear and up to about $35 for heavy coats, with a small amount added for each additional piece in the same parcel. The final shipping cost is confirmed with you before payment.

Orders may be shipped through FedEx or other major carriers. Any applicable taxes are discussed with you directly before purchase.

03 / RETURNS

Returns & exchanges

You may request a return or exchange within 30 days of receiving your order, without giving a reason.

To start a return or exchange, email [email protected] with your order details. We will provide the return instructions and address. Please contact us before sending an item back.

Return shipping costs will be discussed based on the circumstances. Please contact us before sending an item back to discuss the arrangements and any questions about your refund.

04 / YOUR INFORMATION

Privacy policy

Synchro Match is the online store of YHC Select. Both are operated by Guangzhou Youhecen E-Commerce Co., Ltd. When you contact us or place an order, you may provide information such as your name, contact details, delivery address and order details.

Your selected items and quantities are saved in your browser's local storage to keep your bag available as you browse. Clearing browser storage removes your saved bag.

We use the information you provide to respond to inquiries, arrange and fulfill orders, and handle customer service. Information needed for delivery or payment may be shared with the relevant service providers to complete your order.

We keep order correspondence for as long as needed to handle your order, any return or warranty question, and our accounting obligations. Bag contents stay in your own browser until you clear them.

We do not sell or share personal information for cross-context behavioural advertising, and we do not use advertising trackers on this site. Cookies are used only where needed for the site to work, such as remembering your bag on your own device.

If you are a California resident, you may ask us to tell you what personal information we hold about you, to correct it, or to delete it, and we will not treat you differently for making a request. Send requests to [email protected] and we will respond within the time required by applicable law.

For questions about your information, including requests to access or correct it, contact us at [email protected].

05 / TERMS

Terms of service

This website trades as Synchro Match, the online store of YHC Select. It is operated by Guangzhou Youhecen E-Commerce Co., Ltd. Please review the product details, price, shipping arrangements and any applicable charges before confirming an order.

Product images are provided to help describe the items. Colors and appearance may vary depending on your screen. Orders, delivery arrangements and after-sales requests are handled using the contact details below and the policies on this page.

For questions about products or an order, please contact us before purchasing.

06 / GET IN TOUCH

Contact us

Guangzhou Youhecen E-Commerce Co., Ltd.
Room B773, Room 1811, No. 662 Huangpu Avenue Middle
Tianhe District, Guangzhou, China

WhatsApp: +86 152 1882 5371
Email: [email protected]
Phone: +86 152 1882 5371